Effective Date: 2024-12-05
At AeroBearo, we aim to deliver your order efficiently and securely. Please review our Shipping Policy to understand how we handle orders, shipping methods, and delivery expectations. By placing an order, you agree to the terms outlined below.
Order Processing
Order Handling Time: We strive to process and ship orders within [1-3] business days after receiving payment confirmation.
Business Hours: Orders are processed Monday through Friday, excluding public holidays in Sweden. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Carriers
We partner with trusted carriers, including PostNord and DHL, to ensure reliable delivery. Shipping options may include:
Standard Shipping (estimated delivery: [X-X] business days)
Express Shipping (estimated delivery: [X-X] business days)
The estimated delivery time depends on the destination and selected shipping method.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, package weight, and shipping method. Customers will see the total shipping cost before completing the purchase.
Free Shipping:
We offer free shipping on orders over [X SEK/EUR], where applicable.
International Shipping
We ship to many international destinations. Please note:
Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
Delivery times may vary due to customs processing or local postal service delays.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use the tracking link provided to monitor your shipment’s status.
Delivery Issues
We aim for timely delivery but are not liable for delays due to:
Carrier delays or service interruptions (weather, strikes, etc.)
Incorrect or incomplete shipping information provided by the customer
If you experience a delivery issue, please contact us at martin@aerobearo.com with your order number, and we will assist in resolving the problem.
Damaged or Lost Shipments
Damaged Packages: If your package arrives damaged, please contact us within [X] days of receipt with photos of the damaged package and items.
Lost Packages: If your package is not delivered within the estimated timeframe, contact us for assistance. We will work with the carrier to locate your shipment or provide a resolution.
Returns and Exchanges
For information about returning or exchanging items, please refer to our Terms and Conditions.
Contact Us
For questions regarding shipping, please contact:
Email: martin@aerobearo.com